For exchanges or returns you’ll have 30 days from your receipt of the item. Simply follow the steps below to complete your return:
Step 1: Please complete the Returns Form (you’ll find this with your dispatch note), indicating the reason for the return/exchange and, in the case of the exchange, the product(s) you require as a replacement.
Step 2: Put all items you want to return in their original packaging, remembering to enclose the completed Returns Form. Secure the parcel well, and then attach one of the peel-off address labels enclosed with your purchase. You can use either the Royal Mail or Collect+ postage labels - simply choose the service that’s most convenient for you. Remember, if you’re a UK customer, return postage is pre-paid so it won’t cost you a penny. If you live outside the UK, you’ll need to pay for shipping (although we’ll reimburse you in the event of a faulty item). Please note, however, that we cannot refund the original delivery charge in the case of returns (except in the case of faulty items).
Step 3: When posting your item(s) back to us by Royal Mail, we recommend you ask for a proof of posting slip, as parcels can get lost in the post and the return will remain your responsibility until we receive it. If returning by Collect+ you will have to take your item to a participating store, where you will be given proof of postage and a tracking number – to find your nearest Collect+ store visit: http://www.collectplus.co.uk/orders/new
All Collect+ orders are covered to the value of £50, but if your purchase exceeds this value, or you are returning by Royal Mail, you may wish to use a signature-required service for extra peace of mind. This is because, unfortunately, we cannot accept responsibility for parcels that do not make it back to us.
If you live outside the UK, when handing the parcel over to your chosen carrier, we advise you to choose a signature-required service and retain the proof of posting slip.
All returns and exchanges must be sent to SeaVees UK, Distribution Unit 2 Walker Industrial Estate, Walker Road, Blackburn, BB1 2QE
Can’t find your answer in our support center? Contact us directly.