While we hope that you are happy with your SeaVees purchase, we understand that sometimes shoes don’t fit or that you may have changed your mind on a color or style. That’s not a problem, you may return your items based on the following criteria: You made your purchase within the past 30 days.
The item you purchased is still in its original condition (unworn, unwashed, unaltered).
The item you purchased is still in its original shoebox (unaltered).
1. Please complete the Returns Form (you’ll find this with your dispatch note), indicating the reason for the exchange.
2. Put all the items you want to return in their original packaging, remebering to enclose the completed Returns Form. Secure the parcel well, and then attach one of the address labels enclosed with your purchase. Please note, we cannot refund the original delivery charge in the case of returns (except in the case of faulty items).
3. Refunds will be credited to your credit/debit card no later than 14 working days after we receive your returned items. You will receive a refund confirmation via email as well!
You have 30 days from receipt to make an exchange, so don’t leave it too late! Please return any items to us in their original condition with the original packaging and all product labels still attached. We may not be able to process your exchange or return otherwise. We promise to give you a full refund if you receive faulty or damaged goods. Your statutory rights are not affected.
Can’t find your answer in our support center? Contact us directly.